These Terms and Conditions set out the rules that apply when you use the Villaspin platform. They explain the contractual relationship between Villaspin and people who hold accounts, play games, use services or otherwise interact with the site. We expect all users to read and accept these terms before registering or placing bets; continued use of the platform constitutes acceptance of the current terms.
Account holders are responsible for maintaining the confidentiality of their login details and for all activity that occurs under their account. You must not permit another person to use your account and you must notify us immediately if you suspect unauthorised access. We may require additional verification at any time and may suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse, sharing of account credentials, or other misuse.
To hold an account you must be at least 18 years old and legally permitted to gamble in your place of residence. We conduct identity and age verification checks during registration and before any withdrawal is processed. Verification may include requests for government‑issued ID, proof of address and evidence of payment method ownership. Accounts found to be in breach of eligibility requirements will be closed and any funds handled in accordance with these terms.
Users must not use the platform for unlawful purposes or to contravene these Terms. Prohibited behaviour includes using VPNs or anonymising tools to circumvent geo‑restrictions, opening multiple accounts, tampering with software, exploiting system errors, placing bets in a way that constitutes pattern betting intended to circumvent bonus terms, or attempting chargebacks. We reserve the right to investigate suspicious activity, withhold funds while enquiries are conducted and apply appropriate sanctions including account suspension or closure.
Promotions and bonuses are offered subject to separate promotional terms which form part of these Terms where applicable. All offers are subject to eligibility checks, wagering requirements, game contribution rules and any stated maximums. We may withhold, reclaim or cancel bonuses and associated winnings where we reasonably suspect abuse, breaches of promotion rules, or failure to complete verification checks.
Deposits must be made using a payment method registered in your name unless otherwise agreed. Withdrawals may be subject to verification checks, source‑of‑fund enquiries and applicable limits. Processing times vary by method and third‑party providers may apply fees. We may impose deposit or withdrawal limits and apply anti‑money‑laundering controls for larger transactions; such checks must be satisfied before funds are released.
If a dispute arises you should contact our support team in the first instance so we can investigate. If a satisfactory outcome cannot be reached, you may refer the matter to an independent alternative dispute resolution (ADR) service if one is available for your jurisdiction, or to the relevant regulatory authority where applicable. We will cooperate with any lawful investigation by authorised bodies.
We may amend these Terms from time to time. Material changes will be notified to account holders by posting the revised terms on the platform and, where appropriate, by e‑mail. Continued use of the service after changes are posted constitutes acceptance. If you do not accept the updated terms you should stop using the service and close your account in accordance with the account closure procedure.
