This Privacy Policy explains how Villaspin collects, uses and protects personal information when you register an account, use our services or visit our website. We take privacy seriously and set out below the types of information we process, why we process it, how it is stored and the choices available to you.
We collect information you provide when creating an account or contacting support, including name, date of birth, email address, postal address, telephone number and identity documents required for verification. Account credentials and security settings are also stored to protect your access.
Technical data includes IP address, device and browser details, operating system, unique device identifiers, session times and activity logs. This data helps secure accounts, diagnose faults and improve the service.
We record payments, deposits, withdrawals, currency, transaction dates and balances. Transactional records are retained to support account management, payment reconciliation and regulatory or legal requirements.
We implement technical and organisational measures to protect personal information, such as encryption in transit, access controls and regular security monitoring. Access to personal data is limited to authorised staff and third-party processors who act under contract and are required to protect the information.
We use cookies, similar technologies and third‑party services for essential functionality, analytics, security and personalised content. Most browsers allow you to block or delete cookies; however, blocking certain cookies may affect site functionality. Details of the cookies we use and how to manage them are available in your account settings and on the website cookie notice.
We share personal data with payment processors, identity-verification providers, fraud-prevention services, analytics and hosting providers, and other service partners who act on our behalf. We may also disclose information when required by law or to protect legal rights. Some third parties may be located outside the UK; where transfers occur we use appropriate safeguards.
You can access, correct or request deletion of most personal information via your account settings. For other requests, contact [email protected]. We will respond to valid requests within a reasonable timeframe and explain any limits to deletion where retention is required by law or for legitimate business purposes. If you close your account with Villa Spin you can request removal of personal data subject to these retention obligations.
You have rights to request access to your data, rectification, restriction of processing, portability and to object to certain processing. Where processing is based on consent you can withdraw consent at any time without affecting processing lawfully carried out before withdrawal.
We may update this policy from time to time. Material changes will be notified through the website or by email where appropriate; the version published on the site shows the effective date. If you have questions about this policy, contact [email protected].
