Support is available to assist with questions, account-related issues, technical concerns or general feedback. The team can help with verification, deposits and withdrawals, app or browser problems, and safer‑gambling queries. Contact options include email, phone and live chat for timely assistance; responses are provided in British English and prioritised for urgent account matters. Complaints and dispute enquiries are escalated to a dedicated authorised team for fair resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat priority; email replies within 2 hours during working hours) |
| General enquiries | [email protected] (corporate and compliance enquiries; responses within 48 hours) |
| Affiliate enquiries | [email protected] (partner onboarding, tracking and payments; dedicated account manager) |
| Phone | +44 20 3876 5420 (Mon–Sun, 09:00–21:00 GMT — urgent account queries) |
| Working hours | Mon–Sun, 08:00–23:00 GMT (email support 24/7; phone hours above) |
For detailed enquiries, account issues, or when attaching documents, please email [email protected] as the preferred contact method. Include a clear subject line and current contact details so we can process your request without delay. Attaching relevant screenshots or reference numbers speeds handling. Avoid sharing sensitive information in initial messages; further verification may be requested.
Our customer support aims to respond promptly; most enquiries receive a reply within one business day. Simple requests are often handled immediately via live chat, while issues requiring investigation—such as verification checks or payment disputes—may take longer. Complex cases are escalated and timescales depend on the nature of the problem; we’ll keep you informed at every stage.
Please share any feedback, suggestions or ideas for improving the website using the feedback form or live chat. All messages are reviewed carefully and used to improve the service and user experience. Submitted suggestions help prioritise fixes, shape new features and improve clarity. Your input is appreciated and treated confidentially to help make the site more useful and accessible.
